This email is then dealt with and the CSR moves it to a subfolder under another folder called "Completed". The email that comes into the inbox is categorized and then moved to a folder called "my_tasks" and a subfolder the folder named as 1 of the four CSRs to be worked on by a manager. However we now need to know the "flow", "traffic" and "workload" of the email pool that this account is. The system was working as we were only concerned with emails coming into the inbox and didn't need anything more than that. The table creates it's own unique identifier for each email imported but is not supposed to import an email twice. we created an Access database that import emails into a table. My company uses a single email address for customers to send requests and orders to.
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